Privacy Policy

Effective Date: October 23, 2025

1. Who We Are

Creative House Studios provides social media automation and content management services. We help clients schedule and publish content across multiple platforms including Facebook, Instagram, YouTube, TikTok, and others.

2. What Information We Collect

We collect and process the following information:

• Account Information: Your name, email address, and business details
• OAuth Tokens: Access tokens for social media platforms (via secure OAuth 2.0)
• Content Data: Text, images, and videos you want to publish
• Analytics: Post performance metrics and engagement data
• Usage Data: How you interact with our services

3. How We Use Your Information

We use your information to:

• Post content to your social media accounts on your behalf
• Provide analytics and reporting on your social media performance
• Improve our services and develop new features
• Communicate with you about your account and our services
• Ensure the security and integrity of our platform

4. How We Store Your Information

Security Measures:

• OAuth tokens are encrypted and stored securely
• We never store your social media passwords
• Data is hosted on secure, industry-standard infrastructure (Airtable, n8n, Elestio)
• All connections use HTTPS encryption

5. Third-Party Services

Our service integrates with the following third-party platforms:

• Social Media Platforms: Facebook, Instagram, YouTube, TikTok, Twitter/X
• Infrastructure: Airtable (database), n8n (automation), Elestio (hosting)
• AI Services: Anthropic Claude (content assistance)

Each third-party service has its own privacy policy governing the use of your information on their platform.

6. Your Rights and Control

You have the right to:

• Revoke Access: Disconnect any social media account at any time via your social media platform settings
• Request Data: Request a copy of all data we have about you
• Delete Data: Request deletion of your account and all associated data
• Correct Information: Update or correct your account information at any time
• Opt-Out: Unsubscribe from marketing communications

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we remove OAuth tokens immediately and anonymize or delete other data within 90 days, except where required by law.

8. International Data Transfers

Your information may be processed in Canada and other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or through our service. The "Effective Date" at the top indicates when the policy was last updated.

11. Legal Basis for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on:

• Consent: When you authorize social media connections
• Contract: To fulfill our service agreement with you
• Legitimate Interests: To improve and secure our services

© 2025 Creative House Studios. All rights reserved.